Frequently Asked Questions.

  • What is the pricing of the stickable frames?
    You can get your frames for as low as S$ 9 per frame. The more frames you buy, the cheaper it gets! 1-4 frames cost S$ 55, 5-8 frames cost S$ 90, 9-16 frames cost S$ 170 and 17-24 frames cost S$ 220.
  • Is there any minimum order?
    Nope! You can even buy only 1 frame or 1 PolaFame. All prices include free shipping.
  • What will I get in a box of stickable Frames?
    In each box you’ll get your pictures printed and framed in our stickable frames and 1 welcome booklet.
  • How big is the frame?
    Each frame comes in one size: 21cm x 21cm square size by 2cm by width.
  • How many frames fit on my 2sqm wall?
    If you decide to fit the whole wall, you can stick 36 WallFame framed memories onto your wall.
  • Can I customize the size?
    Hopefully soon!
  • Can I choose the colour of the frames?
    Yes! For now you can choose between White or Black for each order.
  • Can I mix the frame colours?
    For the moment you can only choose one colour of frame with or without border per order. Hopefully soon we are available for you to mix the frame colours!
  • How do I hang the frame?
    It’s super simple! Peel off the sticky strip cover at the back of your frame and stick them onto the wall. You can stick and re-stick your frame anytime you want in case you want to move its position.
  • Can I move the frame position?
    Of course you can! That’s what makes our frame different from any conventional frames. Just pop them off the wall and stick them to the new position. You can do this as many times as you want!
  • If they’re so sticky, will they leave any damage on my wall?
    No need to worry, our sticky strips have been designed so precisely that it won’t leave any marks and is easy to remove. Plus, you won’t find any holes from drilling your wall because you don’t need to do it at all.
  • Are there any kinds of walls Wallfame frame won’t stick to?
    They work great on the vast majority of walls. Just make sure to clean the wall first to remove excess dirt before sticking the frame for better grip. Please refer to the infographic on the guideline page.
  • What kind of paper is the print?
    You will get the finest paper Kodak print with highest quality for every purchase you made.
  • Where should I send the pictures I want to print?
    You can upload your pictures in our website by clicking on the “Start Now” button.
  • Why is there a minimum photo resolution for my pictures to be uploaded?
    We want to make sure you get the clearest print as possible. Therefore your pictures should be at least 800 x 800 pixels in resolution. Our website will remind you if you selected pictures with lower resolution than that.
  • Can I change the picture/frame colours/frame design if I have made the payment?
    We’re sorry that when you have made the payment your order is final and no changes can be made. So make sure you have double checked your order before proceeding to payment.
  • How can I pay?
    For now we’re integrated with Credit Cards and some of your most favorite e-wallets.
  • How much is the delivery fee to Singapore?
    Our products' prices shown already include delivery fee aka FREE DELIVERY to all over Singapore.
  • How long does it take to arrive at my home?
    Your order will be processed in 1-2 business days excluding the shipping time. ETA for the package at your place will vary depending on your location, delivery takes approximately 2-5 days. All shipment is done from Jakarta, Indonesia.
  • Can I get my order fast shipped?
    We are still working on it. Hopefully soon!
  • Do you ship internationally?
    For now we are only available in Indonesia and Singapore, but soon we are gonna be available worldwide. Delivery takes approximately 2-5 days.
  • Can I send it as a gift to my friend?
    Yes of course! You can purchase gift card for it.
  • Can I cancel a verified purchase?
    You may cancel your order, however we won’t be able to issue refunds.
  • What is the return policy if my order is damaged or different from what I ordered when I receive it?
    Send us an email with a video when you unbox your package to [email protected] and describe to us the issue. We will send you a new product following the email verification process.
  • What is the pricing of PolaFames?
    You can get the cheapest printed photo wall + kit for SGD 24 for 1-10 photos + kit, SGD 34 for 11-20 photos + kit or even SGD 40 for 21-30 photos + kit. The more you buy, the cheaper it gets!
  • What is included in the PolaFame Kit?
    Printed photos, restickable wall cube, threads, wooden clothes pin and welcome booklet. All adjusted to the package you choose.
  • What is the size of the PolaFame?
    Each printed PolaFame has the size of 9cm x 11cm.
  • Can I choose the colour of the PolaFame?
    Yes! You can choose one color per order from our color selection. The color is available on White, Creme, Salmon, Pink, Rose, Lavender, Mint and Ocean.